top of page
Woman pressing happy smiley face emoticon on virtual touch screen. Customer service evalua



We can interview your clients and find out what they think of your communication, quality of service, and how your people look after them.


We are happy to have a MS Teams meeting to discuss further.  We can include NPS net promoter score.  Generating testimonials and case studies.  


We have been doing this for over ten years for some of our clients.  It also can feed into your ISO reviews and Investors in people award. 

Casual Business Meeting

Share the amazing things Employees are saying about your business.  


We can complete an online employee survey for you totally independently

Your employees are your greatest strength so why would you not want to know how engeged they are?

Effective Coaching Services

Supporting Your Success

Executive Coaching Sessions

We provide a variety of executive coaching services. Whether you’re looking for Senior one-on-one coaching, or coaching designed for a senior management team, we have got it covered.  


We have worked with and across all sectors and with all sizes of  companies.  


All coaching sessions aim to develop self-awareness and communication skills . 

Developing Team Plans

3 year Plans

1 Year operational


Get in touch today for a confidential chat about what is currently paining you and your team. 

Career & Life Coaching Sessions

We help you Embrace Life’s Challenges and Changes.

Whatever you are facing we have the tools and techniques to take you forwards.

We help you review, plan and achieve your career and life's goals.  


We have a vast experience of helping people with career changes.  It could include starting your own successful business.  Our success rate is 100% in this area.

Get in touch today to hear how we have helped so many people achieve their goals. 

High Performance   Coaching


We provide High Performance Coaching starting with assessing where you are and your areas for development.


One of the key outcomes of working with us is we will increase your belief and confidence in your skills, knowledge and abilities.

 We only work with sports people that are committed to being the best they can be!  If you are just interested then we are not the coaches for you.


Get in touch today to hear what we have achieved so far in the sporting world. 

Cubes and dice with message old way and


Since working with Martin he has helped me massively on and off the golf course.  I never thought this type of coaching would benefit me massively but I am now a completely different player.  Within the first months I qualified for the 2021 EuroPro Tour shooting -9 over 3 rounds and I led the most birdies after two rounds with 15 birdies!  For anyone whois thinking of looking for a mind coach I would 100% recommend Martin as his skills and professionalism is first class and his methods are proven. 

Joe Bannan Professional Golfer

ECS Consultants have used IYS since it has been established and Martin prior to that at Business Link. Martin has been the key driver and facilitator in ECS Consultants obtaining ISO 9001 and Investors in People. Martin has a passion for business and with his wealth of experience has come across most problems and is able to offer practical support and solutions. I feel for any business owner who is looking at growth, increased margins or strategic thinking Martin can deliver on all fronts and I would not hesitate to recommend him. Finally, in business people deal with people and on a personal level Martin is approachable, professional, adaptable and easy to deal with. If you are thinking of appointing Martin I am more than happy if you want to contact me directly for more information.

Steve Level MD / Founder ECS Consultants


Martin Loynd has provided High Access with invaluable support as we’ve embarked on a steep growth curve in the past three years. Having attracted BGF investment, our focus has been on ensuring our people are fulfilled in their roles and our customers are happy with the high service levels which have become our hallmark in the industry. Martin has been a lynchpin in supporting both of these objectives assisting with customer service reviews and helping us to achieve our latest Investors in People accreditation

Niel Bethell CEO Founder NSS 

I can highly recommend Martin to assist in business growth development; we engaged with Martin in 2014 and he has assisted with us in obtaining IIP and ISO9001, in addition to helping us define our 3year orbit wheel. Martin is very professional in his delivery and will be a great addition to any company looking to go to the next level. 

Paul Gibbons CEO Founder Decipher Group

bottom of page